Virtual Silver Award Workshop Session 18/10/20231pm4pm
Venue
Register
WORKSHOP DESCRIPTION
KHCA/KCAL, in partnership with several state affiliates of the American Health Care Association, presents a SILVER Quality Award virtual workshop series to help you better understand the Silver Award application criteria, scoring, and strategies for a successful 2024 application submission.
ABOUT THE AWARD
The second step in the AHCA/NCAL National Quality Award Program is the Silver – Achievement in Quality Award. Recipients have three years to apply from the year they receive the Bronze Award. At the Silver Award level, applicants continue to learn and develop effective approaches that help improve performance and health care outcomes. The Silver criteria, based on the Baldrige Excellence Framework, provide applicants with a thorough assessment of how their organization works, its effectiveness and tools for improvement in their approaches.
This workshop is about more than an award; besides gaining a better understanding of what examiners are looking for and how to use the award criteria as an improvement tool, you will learn how to use the award process to focus, align, and accelerate your performance excellence efforts thus becoming a high-performing organization.
SUGGESTED PARTICIPANTS
Suggested participants for this workshop are administrators or executive directors and directors of nursing, along with other leadership team members – including owners. A team approach is the most effective method to develop your application in a manner that makes it your “management document” and not just an award application.
LEARNER OBJECTIVES
- Gain an understanding of the value of moving from Bronze recognition to Silver.
- Understand the Silver technical requirements and criteria.
- Develop a basic understanding of the scoring guidelines.
- Learn the skills of how to describe approaches and processes in response to the criteria questions.
- Understand how to effectively present results to manage the organization.
- Take advantage of the opportunity to receive help with your specific application questions.
FACULTY
Cathy Bergland has 15 years of experience with the Baldrige Performance Excellence Criteria and has served at Presbyterian Homes & Services (based in Minnesota) since 1986 in various roles, most recently in the area of Leadership Development. She is also with CB Leadership Group, a consulting and training organization focusing on leadership development, intercultural competence, and performance excellence. Cathy received her undergraduate degree in Music Therapy from the University of Wisconsin-Eau Claire, her MBA from the University of St. Thomas, and is also a licensed Nursing Home Administrator. She has filled adjunct faculty positions with the University of Wisconsin-Eau Claire (Health Care Administration) and Bethel University (MBA Program). She is a Qualified Administrator (QA) for the Intercultural Development Inventory (IDI).
Cathy currently sits on the AHCA/NCAL National Quality Award Board and also serves the program in roles of Judge, Trainer, and Independent Examiner.
VIRTUAL EVENT
This workshop will be held virtually on Zoom on the following dates:
- Part 1: August 10
- Part 2: August 18
- Part 3: August 24
- Part 4: August 31
Participation in all sessions is required. Sessions will be held from 1-4 pm CT. Participants will be required to participate on video and audio.
Links will be sent to participants prior to the first meeting.
Additionally, optional office hours will be available on Zoom at the following times:
- August 14: 11 am – 12 noon pm CT
- August 22: 11 am – 12 noon pm CT
- August 29: 11 am – 12 noon pm CT
- September 6: 11 am – 12 noon pm CT
BEFORE THE WORKSHOP
- Review your Bronze application and have a copy with you
- Review the eligibility requirements in the 2024 Silver Criteria and Application document to ensure you are eligible to apply
- Have a copy of the 2024 Silver Achievement in Quality Award Application & Criteria
IMPORTANT INFORMATION
- Registration is limited to KHCA/KCAL members
- Registration is non-refundable; however substitutions are allowed up to 48 hours before the program
- Registration is a per person price. It’s suggested that your entire leadership team from your building attend.
- Participation in this workshop does NOT guarantee award/renewal receipt by AHCA/NCAL
